Shipping Policy

Effective Date: October 13, 2026

This Shipping Policy applies to orders placed through shopmatcotools.com.

Processing Period

Orders are usually processed within 2–3 business days after payment confirmation.

Weekends and public holidays are excluded. Address verification, payment review, stock availability, or increased demand may occasionally extend processing.

Estimated Delivery Time

Delivery is normally estimated at 20–45 calendar days after dispatch.

This is not a guaranteed delivery date. Carrier congestion, weather, customs procedures, local service interruptions, or events outside our reasonable control may cause delays.

Shipping Cost

Standard shipping is free for orders with a merchandise subtotal greater than US$30, calculated after discounts and before applicable sales tax.

For orders of US$30 or less, any delivery charge will be displayed before checkout is completed.

Tax and Duty Treatment

We will not request separate payment of import duties or customs fees after checkout. Sales tax may still be calculated and collected during checkout when required by the customer’s delivery location and applicable law.

Tracking Information

Tracking details may be sent after the carrier receives the package. It can take several business days for the carrier’s system to display movement.

To request a tracking number or shipping update, email valle-madias@outlook.com with your order number and checkout email address.

Split Deliveries

Products from the same order may be dispatched in separate packages. Different packages may have separate tracking numbers and arrive on different dates. No additional standard shipping charge will apply solely because an order is split.

Delivery Address

Customers must provide a complete and accurate shipping address. Contact us immediately to request a correction.

We cannot guarantee an address change after fulfillment starts. Reasonable reshipping costs may apply when delivery fails because the customer supplied an incorrect or incomplete address.

Delayed Packages

If the package has not arrived by the end of the estimated delivery period, contact us. We will review the tracking information and may open an investigation with the carrier.

Temporary gaps in tracking do not necessarily mean a shipment has been lost.

Lost-in-Transit Orders

If available evidence or a carrier investigation confirms that a package was lost in transit, email valle-madias@outlook.com. We will arrange a replacement shipment at no additional standard shipping cost.

If the original product is unavailable, we may offer another suitable remedy or issue a refund.

Delivered but Not Located

When tracking shows delivery, check the entrance, mailbox, secure delivery area, household members, neighbors, reception desk, and local carrier office.

If the package remains missing, contact us promptly. We will assist with the carrier investigation. The appropriate resolution will depend on the investigation, available evidence, and applicable law.

Shipping Contact

shopmatcotools / Apollo Global Management, Inc.
Email: valle-madias@outlook.com
Website: https://shopmatcotools.com