Return and Refund Policy

Effective Date: October 13, 2026

This Return and Refund Policy applies to purchases made through shopmatcotools.com. The store is operated by Apollo Global Management, Inc. under the store name shopmatcotools.

30-Day Free Returns

You may request a return within 30 calendar days after your order is delivered.

To qualify for a return, tools and other products must:

• Be unused and in resalable condition;
• Show no signs of installation, alteration, misuse, or wear;
• Include all original tags, manuals, accessories, components, and packaging;
• Be returned with any original storage case or product box undamaged;
• Include an order number or other valid proof of purchase.

Reasonable inspection of a product after delivery is acceptable, provided the product remains clean, complete, and undamaged.

Email valle-madias@outlook.com before returning anything. State your order number, the item involved, and the reason for the return. Returns sent without prior authorization may not be accepted.

Free Return Shipping

Approved returns requested during the 30-day period receive free standard return shipping. We will send a prepaid label or provide another approved return method.

Do not mail products to the address on the original package or to our business address unless that destination is included in our written return instructions.

Damaged, Defective, or Incorrect Products

Inspect your purchase when it arrives. If the product is damaged, defective, incomplete, or different from what you ordered, contact us promptly.

Include clear photographs of the product, packaging, shipping label, and affected area. After verification, we will arrange a replacement, provide an appropriate remedy, or issue a refund without charging additional standard shipping costs.

Products Not Eligible for Ordinary Returns

Unless required by law or the product arrived defective or incorrect, we do not ordinarily accept returns of:

• Products showing use, installation, alteration, damage, missing parts, or contamination;
• Products repaired, modified, disassembled, or customized after delivery;
• Personalized or made-to-order goods;
• Opened hygiene-sensitive products;
• Hazardous materials, flammable liquids, gases, or other restricted goods;
• Gift cards;
• Products clearly marked final sale before checkout.

Mandatory consumer rights are not affected by these exclusions.

Exchanges

Exchanges are subject to stock availability. Contact us with the required model, specification, or product information. We may arrange a replacement or ask you to return the original item and place a new order.

Refunds

Returned products are inspected after arrival. We will notify you by email whether the refund has been approved.

Approved refunds are issued to the original payment method. They normally appear in the customer’s account within 3–7 business days after issuance, although the bank or payment provider may require additional time.

Applicable sales tax collected on a refunded product will also be refunded as required by law. Expedited shipping and optional delivery services are non-refundable unless the return resulted from our mistake.

Cancellation Requests

Contact us immediately if you wish to cancel an order. Cancellation is possible only before the order enters fulfillment. Once dispatched, the purchase must be handled as a return after delivery.

Free Shipping and Taxes

A merchandise subtotal greater than US$30, after discounts and before applicable sales tax, qualifies for free standard shipping.

Customers will not be asked by us to pay unexpected import duties separately after checkout. Sales tax may still be calculated and collected at checkout where legally required.

Return Contact

shopmatcotools / Apollo Global Management, Inc.
9 West 57th Street, 42nd Floor
New York, NY 10019
United States
Email: valle-madias@outlook.com
Website: https://shopmatcotools.com